MANAGED IT SERVICES

Your Partner in Secure, Scalable, and Stress-Free IT
Alternatives to in-house IT resources

Expert and Reliable, Managed IT Services in California.

Virtual Solutions

Expert vITM and vCIO solutions for businesses with a skills gap or limited budget, to seamlessly integrate with your in-house IT team.

Service Desk

A virtual extension or alternative to an in-house IT service desk to manage incidents and support requests, and ensure continued productivity.

Security Services

Scalable SOCaaS solutions, including Intrusion Detection and Vulnerability Management, with packages to suit your requirements and budget.

Virtual Solutions

Recruiting high quality IT specialists costs time and money, but many businesses have skills gaps within their IT team and management. Our virtual IT solutions give you access to experienced, knowledgeable senior IT leaders that provide leadership and direction to your in-house staff.

A vITM (virtual Information Technology Manager) will work with your finance director and IT staff, controlling spend, improving systems, dealing with malfunctions, managing staff and promoting a culture of learning.

A vCIO (virtual Chief Information Officer) will collaborate with your IT team to plan a strategy, budget and business continuity plan – as well as facilitate hands-on technology upgrades.

Service Desk

IT systems can experience issues that negatively affect productivity at any time, both minor and major, so an IT Service Desk is an essential point of contact for any size business. Our remote Service Desk solution works as either an extension or alternative to an internal IT support team, and offers the following standard and after-hours options:

On-Site Support
Remote Support
Remediation Services
Desktop / End User Support
Application / System Support
After Hours Emergency Support

Security Services

A cyberattack can irreversibly harm the reputation of your company. With the rising cost of hiring specialized security staff, not to mention the costs of a malware or ransomware attack, a managed solution can ensure that your business and reputation are safeguarded at an affordable price point.

SOCaaS (SOC as a Service) is a managed alternative to hiring, developing and coordinating your own internal security team. Get access to expert cybersecurity knowledge and experience in an effective and affordable package.

Includes Vulnerability Management (to detect potential security flaws across your network) and Intrusion Detection (to flag suspicious activity) so an attacker can be disarmed before any damage is done.

What is Managed IT Services?

Imagine you or a team member are working hard on a critical project when suddenly your computer crashes, or an application stops working. What typically happens next? You call your IT support company, and then… you wait. You wait for someone to be available, wait for them to schedule you in, and once the issue is resolved, you receive a bill.

We don’t think that’s fair. Your business lost valuable time, productivity, and revenue while waiting for a fix—often for an issue that could have been prevented in the first place.

That’s where Managed IT Services come in, and it’s the foundation of Nor Cal IT Solution. Our approach focuses on designing, implementing, and maintaining a network so meticulously that problems are rare, if they occur at all.

Challenge

Downtime Costs
Cybersecurity Risks
Compliance Headaches
Scaling Costs

Traditional IT

Reactive fixes after outages.
Basic antivirus software.
Manual audits and paperwork.
Hiring more staff as you grow.

Our Approach

Proactive monitoring prevents 99% of issues.
Layered defense with EDR, firewalls, and 24/7 SOC monitoring.
Automated compliance reporting (HIPAA, PCI DSS, GDPR).
Scalable plans that grow with your business.

Managed IT Service Packages

Choose Your Plan

Planning, Consulting and Reporting Services	Best Practice Blocked	Best Practice Silver	Best Practice Gold
Baseline Strategic IT Assessment Consultation	ü	ü	ü
Business IT Alignment and Roadmap	ü	ü	ü
CIO Oversight & Consulting	ADD-ON	ü	ü
Project Management – IT Related	ADD-ON	ü	ü
Compliance Assessment Analysis and Reporting – HIPAA (If applicable)	ADD-ON	ADD-ON	ü
Management of IT Contractors & Contracts (i.e. ISP, Phone,)	ADD-ON	ADD-ON	ü
Quarterly Business Review with Health Score & Metrics Analysis	ADD-ON	ADD-ON	ü
IT Assessment Analysis and Reporting – Network	ADD-ON	ADD-ON	ü
IT Assessment Analysis and Reporting – Security	ü	ü	ü
IT Operations – Support Services	Best Practice Blocked	Best Practice Silver	Best Practice Gold
Annual IT Review Conference Call	ü	ü	ü
Discounted Projects and/ On-site Services Hourly Support (Max 2 hr.)	ü	ü	ü
Mobile Device Management (MDM): Mobile Device email.	ü	ü	ü
IT Documentation	ü	ü	ü
Operating system Patch Management	ü	ü	ü
Live Remote Help Desk	ADD-ON	ü	ü
Support for User applications/peripherals Adds, Removes, Changes	ADD-ON	ü	ü
Support for User Computer Hardware	ADD-ON	ü	ü
Support for Data File Restore from Backup	ADD-ON	ü	ü
Software-based Secure VPN Software Client Support.	ADD-ON	ü	ü
Web-Based Remote Control Software Client	ADD-ON	ADD-ON	ü
Security Awareness Training + Workforce Phishing Simulation & Education	ADD-ON	ADD-ON	ADD-ON
Emergency On-site Response	ADD-ON	ADD-ON	ü
Supervision of Critical Application/ Vendor Management	ADD-ON	ADD-ON	ü
Remote Monitoring RMM – Agent.	ADD-ON	ADD-ON	ADD-ON
E-Mail Security HIPAA Compliant	ADD-ON	ADD-ON	ADD-ON
Standard e-Mail Hosting Support.	ADD-ON	ADD-ON	ADD-ON
Cyber Protection Management Services	Best Practice Blocked	Best Practice Silver	Best Practice Gold
Basic Endpoint Security Software	ADD-ON	ADD-ON	ADD-ON
Antivirus and anti-malware protection without local signature-based detection	ADD-ON	ADD-ON	ADD-ON
Managed Windows OS Patching	ü	ü	ü
Managed Microsoft App Patching	ü	ü	ü
Vulnerability Assessment Report	ü	ü	ü
Advanced Managed Security	ADD-ON	ADD-ON	ADD-ON
Disaster Recovery – Test failover	ADD-ON	ADD-ON
Managed Vulnerability Scanning	ADD-ON	ADD-ON	ADD-ON
Advanced Managed Security + EDR	ADD-ON	ADD-ON	ADD-ON
System Management and Maintenance Services	Best Practice Blocked	Best Practice Silver	Best Practice Gold
Maintenance of Critical Infrastructure Including:	ü	ü	ü
Windows PCs and Virtual Desktops	ü	ü	ü
Supported Mission-Critical Network Hardware	ü	ü	ü
Supported Firewalls, Physical and Virtual	ü	ü	ü
Windows Servers, Physical and Virtual	ü	ü	ü
Managed Switches Support	ADD-ON	ü	ü
Supported Storage Area Network Hardware	ADD-ON	ü	ü
Supported Backup Systems	ADD-ON	ü	ü
Supported UPS Systems	ADD-ON	ü	ü
Supported Cloud Platforms and Hypervisors	ADD-ON	ADD-ON	ü
IT Inventory Management and Tracking Services	Best Practice Blocked	Best Practice Silver	Best Practice Gold
Managed IT Asset Tracking	ADD-ON	ü	ü
Managed Hardware Warranty Tracking	ADD-ON	ü	ü
Managed Domain Name Services	ADD-ON	ü	ü
Managed Secure Password Database	ADD-ON	ADD-ON	ADD-ON
Managed Software Licensing and Subscription Tracking	ü	ü	ü
Service Ticket portal access, Requests/Tracking.		ü	ü